Shipping
❓How much is the delivery fee Pen Malaysia?
We offer an affordable flat rate of RM5 for all standard shipping within Peninsula Malaysia.
西馬 運輸費是多少？
我們為馬來西亞半島內的所有標準運輸提供 RM5 的實惠統一費率。
📌First 3KG = RM5, every additional 0.5KG = RM1.50
📌 Free Shipping (only Peninsular Malaysia) when order total amount equal to or above
~ RM300
📌訂單總金額等於或以上免運費(限于 西马)
~ RM300
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❓How much is the delivery fee East Malaysia?
We offer an affordable flat rate of RM31 for all standard shipping within East Malaysia(Sabah , Sarawak and Labuan).
東馬(沙巴,砂勞越和納閩) 運輸費是多少？
我們為馬來西亞東馬內的所有標準運輸提供 RM31 的實惠統一費率。
📌First 1KG = RM31, every additional 0.5KG = RM13
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❓How long does it takes for delivery?
We will process and ship out your order within 3 business days once payment is completed. Pre-order item may take 7 or 14 days.
❓交貨需要多長時間？
完成付款，我們會在3 個工作日內處理您的訂單並發貨。 預購商品可能需要 7 或 14 天。
🔺Customer may use the tracking information given via email to check the delivery status. Standard delivery is usually within 2-3 business days depending on the courier company.
客戶可以使用我們提供的電子郵件跟踪信息來檢查包裹運輸狀態。 標準交貨通常在 2-3 個工作日內，具體取決於快遞公司。
🔺Please keep in mind that there might be delays during peak season (i.e. public holidays, festive season, sales season etc).
特別提醒，旺季（即公共假期、節日、銷售旺季等）可能會出現延誤。
❓How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.
❓如何查看物流狀態？
訂單完成後，您將通過電子郵件收到跟踪信息。 您可以使用所提供的信息來跟踪您的貨件。
🔺If you did not receive any tracking code via email, feel free to reach out to our support channels via our website Live Chat / Whatsapp / FB Messenger
如果您沒有通過電子郵件收到任何跟踪代碼，請隨時與我們的網站 Live Chat / Whatsapp / FB Messenger 聯繫我們
🔺We ship using Poslaju which you can track at the following link:-
我們使用 Poslaju 發貨，您可以通過以下鏈接進行跟踪：-
🔺For other platforms, you can check your tracking code shipment status at the following link:-
對於其他平台，您可以通過以下鏈接查看您的跟踪代碼發貨狀態：-