常見問題:
Q.什麼是「ORDER & PICK」？
A：線上下單 門市取貨!只要在官網 ( https://www.jingsibooksncafe.com )下單，選擇檳城靜思書軒總店門市取貨。
Q: What is "ORDER & PICK"?
A: It is an online ordering service with in-store pick-up. Simply place your order on the official website (https://www.jingsibooksncafe.com) and choose to pick up at the Jing Si Books & Cafe main store in Penang.
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Q.為甚麼只能在檳城書軒總店取貨?
A：目前只開放在總店門市取貨，敬請見諒。
Q: Why can I only pick up my order at the Jing Si Books & Cafe main store in Penang?
A: Currently, we only offer in-store pick-up at our main store location. We apologize for any inconvenience.
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Q.需要付運費嗎？
A：選擇 ORDER & PICK「門市取貨」，皆享免運費。
Q: Do I need to pay for shipping?
A: If you choose "in-store pick-up" with ORDER & PICK, there is no shipping fee.
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Q.選擇實體店舖取貨訂單，結帳後多久可以收到商品？
A：配送最快3天內取貨（不包括 Pre-order 產品），實際取貨時間依門市現場或物流狀況為主。
實際取貨時間請於收到取貨通知後，依指定的取件期限到店取貨。
Q: After placing an order for in-store pick-up, how long does it take to receive my items?
A: Items can be picked up within 3 days (excluding Pre-order items), and actual pick-up time depends on store availability and logistics. Please pick up your items within the designated pick-up period after receiving notification.
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Q.為何商品在門市有貨，但我不能選擇【ORDER & PICK】門市取貨？
A：因門市商品或庫存不足，無法網路下單使用，敬請見諒。
Q: Why can't I choose the "ORDER & PICK" in-store pick-up option for an item that is in stock at the store?
A: If the item is not available for online ordering, it may be due to limited stock or inventory. We apologize for any inconvenience.
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Q.如訂單內含有Pre Order 商品怎麼辦?
A：是無法在指定的日期領取，Eshop同仁會訊息客人以更換領取時間。
Q: What should I do if my order includes Pre-order items?
A: Pre-order items cannot be picked up on the specified date. Our Eshop team will contact customers to arrange a new pick-up time.
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Q:要怎樣使用Order & Pick?
A:您只需要在Checkout 點選Self Pickup， 選擇自取時間，本人自取或者他人代領取。
Q: How do I use Order & Pick?
A: Simply select "Self Pickup" during checkout, choose a pick-up time, and indicate whether you will be picking up the items yourself or someone else will be picking them up on your behalf.
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Q.取貨時，我要提供哪些證明/文件?
A：請準備訂單確認invoice email / 您只要出示手機畫面即可，不必列印成紙本。
Q: What should I provide as proof or documentation when picking up my items?
A: Please provide the order confirmation invoice email, or simply show the order details on your mobile device without the need to print a paper copy.
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Q.我能夠取消 "官網下單門市取貨" 的訂單嗎?
聯繫客服取消訂單。
(Mon-Fri:9am-5pm) / (Sat-Sun off - 可以留言 )
Q: Can I cancel my "ORDER & PICK" in-store pick-up order?
A: Please contact customer service to cancel your order. Customer service is available from Monday to Friday, 9am-5pm, and you can leave a message on weekends.
